At Skye Lightly, each light is made with care and attention to detail. Because every piece is handcrafted and often made to order, I cannot accept returns for change of mind. Please choose carefully when placing your order.

Faulty or Damaged Items

If your order arrives damaged or faulty, please email within 7 days of delivery with photos and details. I’ll work with you to resolve the issue as quickly as possible, which may include a repair, replacement, or refund depending on the circumstances.

Custom & Commissioned Orders

Custom designs and commissions are created specifically for you and are therefore non-refundable unless faulty. Lead times will be confirmed at the time of order, and I’ll keep you updated along the way.

Responsibility in Transit

All orders are shipped via trackable methods. Once dispatched, Skye Lightly cannot accept responsibility for parcels lost or damaged in transit. If you would like additional insurance for your order, please contact me before shipping.

Questions

If you have any questions about returns or refunds, please don’t hesitate to reach out via hello@skyelightly.com.au