Terms & Conditions

ORDERS

Skye Lightly can arrange designs to be customised and made to order. Skye Lightly can customise the size, shape, colours, and style.

QUOTES

Skye Lightly can organise a quote prior to commencing an order. Quotes are valid for 7 days.

A 50% deposit is required to place an order and full payment on completion. No work will be undertaken until an initial deposit is paid. Orders generally take 10-12 weeks to complete once the deposit has been paid. If a longer delivery period is required, you will be notified.

Once an order has been placed and deposit paid, if you cancel the order the deposit will be automatically forfeited.

As each piece is handmade and is unique to suit your specific requirements, Skye Lightly asks that you understand the finished products cannot be returned or exchanged. If you change your mind regarding any details, we will do our best to make any adjustments. However, any changes made after the order has been placed will be at your expense.

EXCHANGES

Items purchased from Skye Lightly that have not been made to order may be exchanged, if returned to her within 5 days of purchase. All exchanges are at Skye Lightly's sole discretion. The item must be returned in original condition, accompanied by the sales receipt. It may then be exchanged for another item of the same value or for a credit note valid for two months (excluding items made to order).

REFUNDS

Refunds are not possible. In the case of manufacturing faults, Faulty items must be reported with 2 days, beyond this period Skye Lightly will not be liable and/or considered responsible for any fault. If, upon reporting, Skye Lightly agrees that there is a manufacturing fault, the item will be repaired without cost to the customer.

PAYMENT

For ready made items listed on the website full payment is required before shipment or collection of goods.

For commissions – A 50% deposit is required to place an order and full payment on completion. No work will be undertaken until an initial deposit is paid. Orders generally take 10-12 weeks to complete once the deposit has been paid. If a longer delivery period is required, you will be notified.

Payment can be made via direct deposit into the specified account. Payment details will be provided on request. For international orders an additional $20 charge will apply for each transaction to cover international bank fees. International customers will be responsible for local duties and taxes.

POSTAGE

Upon placing an order, you will be offered a choice of shipping options; standard post, registered post or express post, etc. Skye Lightly is not liable for any lost, stolen or damaged goods. Once an order has been posted and has left Skye Lightly's care Skye takes no further responsibility for the item/s. If you choose an express or registered postal service, the tracking number will be emailed / text to you. Australian Post will only share information of the item/s whereabouts with the addressee of the parcel. Skye Lightly is not responsible for any charges incurred at receiver’s end due to international customs rules. Skye Lightly does not take responsibility for damage caused by rough handling, by customers or during the handling by the postal service.