Terms & Conditions

Welcome to Skye Lightly. By accessing or purchasing from this website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

General Information

  • All products are designed and handcrafted in Torquay, Australia.

  • Skye Lightly reserves the right to update or change these Terms & Conditions at any time.

Products & Orders

  • Most Skye Lightly pieces are made to order, with a production lead time of 4–6 weeks.

  • Custom commissions may require longer timelines, which will be discussed and agreed upon at the time of order.

  • Colour and size variations are natural due to the handmade process; each piece is unique.

Pricing & Payment

  • All prices are listed in AUD.

  • Payment must be made in full before goods are shipped. For custom orders, a deposit may be required before work commences, with the balance due upon completion.

  • Skye Lightly reserves the right to update prices at any time.

Shipping & Delivery

  • Standard delivery within Australia is via Australia Post trackable service. A flat rate of $40 applies.

  • Free pick-up is available from the Skye Lightly studio in Torquay by arrangement.

  • International orders are welcome—please contact us for a custom freight quote.

  • Once dispatched, Skye Lightly cannot accept responsibility for parcels that are lost or damaged in transit. Insurance can be arranged upon request.

  • Sustainable packaging is used wherever possible, including recycled boxes and plastic-free materials.

Returns & Exchanges

  • Due to the made-to-order and handcrafted nature of each light, returns are not accepted for change of mind.

  • If your item arrives faulty or damaged, please contact hello@skyelightly.com.au within 7 days of delivery with photos and details so we can resolve the issue.

Intellectual Property

  • All designs, images, and content on this website are the property of Skye Lightly and may not be copied, reproduced, or used without permission.

Trade & Stockist Orders

  • Trade and stockist partners are subject to additional terms, which will be outlined during the application or order process.

Contact

For any questions, please get in touch at hello@skyelightly.com.au